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Growth Notes · Thursday · 5 min

Ask Five Questions | Ep. 683

Season Two + The 5 Whys: Fix the Root Problem, Not the Symptom In this episode of the Growth Notes Podcast, Frazier announces the return of the “Still Standing” call as “Season Two,” a weekly Thursday 11 AM Eastern session led this week by Carrie, designed to help struggling loan officers with no pitch or agenda—just a topic to move business forward. He then revisits Kaizen and shares Toyota’s “Five Whys” method for problem-solving, emphasizing Toyota’s belief that problems are solved 20% by tools and 80% by thinking. Using an example of oil on a shop floor, Frazier walks through asking “why” five times to uncover the true root cause—often a decision made long ago—rather than fixing only the immediate symptom. He encourages listeners to apply the Five Whys in their own business to prevent recurring issues. Register for Season 2

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Season Two + The 5 Whys: Fix the Root Problem, Not the Symptom

In this episode of the Growth Notes Podcast, Frazier announces the return of the “Still Standing” call as “Season Two,” a weekly Thursday 11 AM Eastern session led this week by Carrie, designed to help struggling loan officers with no pitch or agenda—just a topic to move business forward. He then revisits Kaizen and shares Toyota’s “Five Whys” method for problem-solving, emphasizing Toyota’s belief that problems are solved 20% by tools and 80% by thinking. Using an example of oil on a shop floor, Frazier walks through asking “why” five times to uncover the true root cause—often a decision made long ago—rather than fixing only the immediate symptom. He encourages listeners to apply the Five Whys in their own business to prevent recurring issues.

Register for Season 2

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