Inside the AI Startup Making Customer Support 65% Cheaper

How do you keep up when you go from 50 to 500 employees in a year? Jesse Zhang shares how Decagon scaled that quickly, from hiring ahead of demand to keeping the company connected as the team grows. He also explains why the zero-to-one phase is so different from scaling, and how Decagon found its way out of the idea maze in just three weeks. Guest: Jesse Zhang, Co-founder and CEO, Decagon Connect with Jesse Zhang X LinkedIn Connect with Joubin: X LinkedIn Email: grit@kleinerperkins.com Follow Grit on LinkedIn X ​Learn more about Kleiner Perkins