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Frontline Mobility Edge · Thursday · 38 min

How to Get Better at Using AI

Brett Cooper sits down with BlueFletch CEO Richard Makerson for a different kind of Frontline Mobility Edge episode: not about devices, but about the skill underneath every good IT decision, consulting engagement, and AI prompt. Richard and Brett trace the skill back through years of consulting and software work: a hackathon project for the Atlanta Food Bank that assumed users had smartphones (they didn't), the "5 Whys" method borrowed from Toyota's lean process, and the habit of stating assumptions out loud before they quietly wreck a project. They connect all of it to how people actually get value out of AI today: why vague prompts get vague answers, why the first AI response is often wrong, and why the real risk isn't bad AI, it's outsourcing your thinking to the first plausible answer. Richard shares his "CRIT" framework for prompting and his go-to closing moves ("what else?" and "what's next?"), and the two talk through how to spot AI slop, why ego is the biggest blocker to good questions, and why being present still beats being clever.

0:00 · Welcome And The Core Question-38:49
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Brett Cooper sits down with BlueFletch CEO Richard Makerson for a different kind of Frontline Mobility Edge episode: not about devices, but about the skill underneath every good IT decision, consulting engagement, and AI prompt.

Richard and Brett trace the skill back through years of consulting and software work: a hackathon project for the Atlanta Food Bank that assumed users had smartphones (they didn't), the "5 Whys" method borrowed from Toyota's lean process, and the habit of stating assumptions out loud before they quietly wreck a project. 

They connect all of it to how people actually get value out of AI today: why vague prompts get vague answers, why the first AI response is often wrong, and why the real risk isn't bad AI, it's outsourcing your thinking to the first plausible answer.

Richard shares his "CRIT" framework for prompting and his go-to closing moves ("what else?" and "what's next?"), and the two talk through how to spot AI slop, why ego is the biggest blocker to good questions, and why being present still beats being clever.

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