
How Governments Measure What's Working, with Gloria Gong
State and federal governments spend billions on programmes designed to fix serious social problems. But good policy and effective policy are not the same thing. In this episode, Julie James is talking to Gloria Gong. She's the Executive Director of the Government Performance Lab at Harvard's Kennedy School. Her team embeds directly with state and local governments to understand why well-intentioned programmes so often fail to deliver and what it takes to make them work. Julie and Gloria talk about what really happens when a policy gets handed to an agency, who is accountable when it goes wrong, and whether government can be rewired to focus on outcomes rather than just activity.Field Notes is the podcast that dives into the details behind some of the most interesting ideas in improving public safety. In this series, hosts Jennifer Doleac, Julie James, and Kevin Ring are talking to the researchers, practitioners and innovators from all sides who are actually making America safer, wrestling with some of the hardest problems in our society. Field Notes is an Indio Media Production for Arnold Ventures © 2026 Arnold Ventures. All rights reserved.







