Bose CMO Jim Mollica on The Number One Predictor of Value Creation

Some of the Italian luxury audio brand Sonus Faber’s speakers are made with a window on the top so buyers can see every detail of their handcrafted interior. Because as Jim Mollica, CMO of Bose and President of the company’s Luxury Consumer Audio division puts it, everything matters and everything communicates. This conviction, that what a company chooses to care about when nobody's watching compounds into pricing power and trust, and is the thread that runs through this entire conversation. Sixty years into building the Bose brand, he's its first CMO, hired after the company learned the hard lesson that better products don't always win. We talk about his time at Disney, Ralph Lauren, and Under Armour, why decisions about Italian leather sourcing and climate-controlled hand delivery of a $250,000 audio system are brand decisions that compound whether they’re measured or not, and why his time at Viacom taught him that asset allocation is the number one predictor of whether value gets created or destroyed. Create or Destroy: Reimagining Marketing with Seth Matlins is produced by The Wisdomous Company and the Vox Media Podcast Network. Follow the podcast on Instagram / TikTok: @createordestroypod Learn more about your ad choices. Visit podcastchoices.com/adchoices