0:00-26:56
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Amas and Bob have a great conversation about what is driving the future of customer service.
- What is the next great idea to win the hearts of minds of customer once convenience is solved.
- Amas shares a story about how SMS helped a hearing impaired person.
- Citizens are changing how states do business.
And much more. Learn more about Bob and Amas at www.contactcenter.tv
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