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Contact Center Show

The forgotten essential worker - Contact center agents

Apr 5, 2021 · 28 min · 27.2 MB
0:00-28:20

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Bob and Amas have a great conversation about the following:

  • What explains the small uptick in customer satisfaction?
  • Contact center agents are also essential workers, or dare we say heroes?
  • How do I tell if I am short staffed or if my agents are just inefficient?

And much much more...

To learn more about the show, go to:  www.contactcenter.tv