0:00-19:16
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Amas and Bob discuss the customer experience and how to wow. In this session:
- Bob shares a story on how a person was wowed by guess what company...
- How do you really deliver empathy?
- Which is more important NPS or CSAT?
And much more...
To learn more about the show or Amas Tenumah and Bob Furniss, go to:
www.contactcenter.tv
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