Contact Center Show

Leadership Series - Managing up, down and across

Jan 4, 2022 · 29 min · 28.5 MB
0:00-29:43

Streams straight from the publisher. podnod never proxies or re-hosts episode audio.

Most managers focus on managing those who report to them, Amas and Bob have a great conversation about managing up and across.  You enjoy the following:

  • Why managing your manager is important
  • When relationships at work really matter
  • How do you handle the micromanager

Learn more about Bob, Amas and the show at www.contactcenter.tv