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Is Training to blame for Customer service failure?

Dec 12, 2022 · 35 min · 34.0 MB
0:00-35:26

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People blame most bad interactions on poor training.Is this true?

  • The training blame game 
  • Who is the real culprit when service goes bad
  • What is training actually good for
  • Is empathy a skill or an emotion?

And much more...

Contact Amas and Bob.

http://linkedin.com/in/amastenumah/

https://www.linkedin.com/in/bobfurniss/