0:00-24:13
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Bob and Amas will entertain with this engaging conversation about:
- Why does CX still suck even though we have the data to show it.
- Your know your agents get yelled at, but do you know how much?
- Can voicemails help to shorten long wait times?
And much more...
To learn more about the Contact Center Show go to: www.contactcenter.tv
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