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Contact Center Show

In Defense of the Training Department

Jun 4, 2021 · 26 min · 25.7 MB
0:00-26:45

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Amas and Bob have a great conversation this week and put training on trial:

  • Why is training the panacea?
  • Rethink training with the 'agent' as the center. 
  • The most effective way to coach.

And much more. To learn more about Bob, Amas and the show visit www.contactcenter.tv