Does the effortless experience hold up?

Apr 26, 2021 · 28 min · 27.1 MB

0:00-28:12

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Amas and Bob have a great conversation about the following:

Does the 'effortless experience' still apply today?
Your customer experience efforts depend on where you are on the experience journey.
They revisit chatbots to answers a listeners question.

And much more...

To learn more about Amas, Bob and the show, visit www.contactcenter.tv