0:00-27:47
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Amas and Bob discuss chatbots:
- With a 67% failure rate, is it worth it to keep them?
- What can be done about the disconnect with omnichannel?
- There is a secret to not worrying about your customer experience.
And much more...
To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv
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