transcript
show notes
What does it take to build a culture of strategy from scratch? In this episode, Eric and Sadie Hess are joined by Compass “OGs” Jen Bowman and the two Rhondas to revisit the company’s first-ever strategic planning retreat. They share the messy, ambitious, and sometimes hilarious journey of introducing the Balanced Scorecard, setting audacious goals, and learning how to think—and act—strategically as a team. From “office in a box” to the infamous software rollout, they reflect on what worked, what flopped, and how those early years shaped Compass’s DNA. It’s a candid look at the power (and pitfalls) of dreaming big, failing forward, and building something together.
