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Code RED · March 5 · 41 min

#39 – Beyond On-Call: How incident.io Built Multiplayer Incident Response with Stephen Whitworth

incident.io co-founder and CEO Stephen Whitworth joins Dash0’s Mirko Novakovic to explain why paging someone is only the start of an incident, not a holistic solution. They break down how incident.io supports the full incident lifecycle (coordination, comms, timelines, and follow-ups), why incident response is a “multiplayer game” across engineers, support, and leadership, and how AI is starting to reshape triage by pulling context from telemetry, past incidents, and customer signals. The episode closes with a practical look at what it will take to safely move from AI-assisted response to AI-driven auto-fixes that minimize the rollout ‘blast radius.’

0:00-41:38
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incident.io co-founder and CEO Stephen Whitworth joins Dash0’s Mirko Novakovic to explain why paging someone is only the start of an incident, not a holistic solution. They break down how incident.io supports the full incident lifecycle (coordination, comms, timelines, and follow-ups), why incident response is a “multiplayer game” across engineers, support, and leadership, and how AI is starting to reshape triage by pulling context from telemetry, past incidents, and customer signals.


The episode closes with a practical look at what it will take to safely move from AI-assisted response to AI-driven auto-fixes that minimize the rollout ‘blast radius.’

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