The Contractor Conundrum: When Low-Voltage Installations Become a Liability

Every building project reaches that moment when the low-voltage contractor packs up and leaves. The access control panels are on, the cameras are recording, and the network closet is tidy. But weeks later, when the first problem appears, the owner discovers there's no single person who actually understands what was installed, how it was configured, or why it was done that way. In this episode, Alex Morgan sits down with property manager Michael Harrington and facilities leader James Rogers to unpack the hidden risks buried in the contractor handoff. They explore why as-built documentation is often incomplete, why the 'we've always done it this way' approach to vendor management creates single points of failure, and how owners can take control of their technology assets before problems surface. With practical advice on scoping, acceptance testing, and knowledge transfer, this conversation gives property owners, facilities leaders, and IT professionals a clear path to turning a risky handoff into a resilient asset.