#445: [Amazon Connect #1] Redefining the Customer Experience

May 17, 2021 · 20 min · 30.2 MB

0:00-20:44

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Post-pandemic customers have come to expect a new level of omnichannel contact-center experience. Hear the latest breakthrough thinking from Kentis Gopalla, the Global Partner Lead for AWS Contact Center, on how you can quickly reimagine your contact center for seamless and scalable omnichannel customer experiences. See the Amazon Connect Partner Page: https://aws.amazon.com/partners/featured/contact-center/ Get the eBook: https://pages.awscloud.com/GLOBAL-partner-DL-contact-center-ebook-2020-learn.html