Providing Open Source Support

How do you provide open source support to business who use FOSS in production? If you're using FOSS in production you need support. Noah and Steve dig into what it takes and how companies use supported FOSS software.

-- During The Show --

01:30 Remote Desktop Tool - Aaron

• DW Service
  • Can't self host
  • Wouldn't use
• All remote access software is a backdoor
• RustDesk
• RPort
• Simple Help
  • Not open source

06:00 Home Router? - Howard

• Fiber Micro Node
• Purchase/Build a server with SFP
• Mind Drip Media Link

09:00 Migrating OS drive? - Lucas

• Install and Rsync Data
• Computers should be cattle
• Ansible
• Seafile
• Clonezilla
  • Block Size
  • Corruption

14:00 Update Machines on Lan - Charlie

• Don't run a local repo
• Apt-Cacher NG
• Mount NFS Share

19:50 CloudFlare and Ep 297 - Jeremy

21:20 More Cloudflare Feedback - Tiny

24:15 Gadget of the Week

• Marlin Firmware
• Prusa3D
• Cura
• OctoPrint
• FreeCAD
• Blender
• OctoPrint Home Asstant Integration
• Creality Printers rival "commercial"
• Creality more "tinker" friendly

32:50 Supporting Open Source

• Different types of clients
• Flowcharts and escalation
• Open Source doesn't always have a clear escalation path
• Projects that offer hosting preferred
  • Bitwarden
  • NextCloud
  • Element/Matrix
  • Red Hat
  • 45 Drives
  • IX Systems
  • Netgate
• Signing up for these services helps support open source development
• Open Source Solution
  • Resolved in less than 60 min
  • Patch Applied in less than 24 hours
  • Code pushed to upstream in about a week
  • Rising tides lift all boats
• Closed Source Solution
  • Contacted provider
  • Still waiting for a response
• Open Source allows for a better customer experience
• Corporations use open source to avoid lock in
• Shift in public perception
• Ansible is great
• Containers and Modularity comes at a price

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