Class Actions and Consumer Law: Managing the Risk

Ashurst Perkins Coie partners Ian Bolster, Head of APAC Dispute Resolution and Class Actions, and Tihana Zuk, a consumer and competition law specialist and Regional Sector Leader, Technology discuss the intersection of class actions and Australian consumer law. Together, they explain why consumer law claims are well suited to class action proceedings and explore recent developments involving product defects, consumer guarantees, unfair contract terms and emerging unfair trading practices reforms. The discussion also considers the role of the ACCC, the growing litigation risk facing businesses that operate at scale, and the practical governance, compliance and complaints handling measures that can help prevent issues escalating into class actions. To listen, search for "Legal Outlook" on Apple Podcasts, Spotify or your preferred podcast platform. You can also explore the full range of Ashurst podcasts at ashurst.com/podcasts. The information provided is not intended to be a comprehensive review of all developments in law or practice, or to cover every aspect of the topics discussed. Listeners should obtain legal advice before applying it to specific issues or transactions. See omnystudio.com/listener for privacy information.