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Army of Normal Folks

Closing the Loop

Oct 10, 2025 · 14 min · Season 1 · Episode 324 · 13.7 MB
0:00-14:13

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For Shop Talk, we deep dive into 211, a nationwide helpline which fields over 16 million requests each year and how a brand-new solution is helping to close the loop on these calls. The story offers great lessons for Army members and a way that you might be able to help the 211 system. 

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